Proverbs 15:1 says: A gentle answer turns away wrath; But a harsh word stirs up anger.  This is the truth about a gentle answer turns away wrath.  If you are always humble and gentle in your approach to other people, you are practicing a non violent approach to all people.  God will reward you if you are humble and meek with everyone.  But a harsh word stirs up anger.  It is a different way to talk to talk to everyone.  I am going to say this but an elderly person knows how to respect others without getting upset.  I have changed the way that I communicate with all people.  I have learned this from listening to Church sermons throughout the years.  I need to be kind and assertive. If I am this way, God will reward me in due time.